How we use your information.

What we collect.

When you reserve a spot, the form asks for your name, mobile number and email, your town, your dog's name and size, how often you'd like to ride, whether your dog has ever bitten or gone after a dog or person, and a good time for a call. Your name and contact details are saved once you finish the second screen, even if you don't finish the rest, so Maxi can follow up. If you answer yes to the bite question, or your town isn't on the route yet, what you've typed so far is saved right then, even if you leave the form. The contact form and the "ask your own question" box send us your name, how to reach you and your message. Most forms also note which page you sent them from, and our website host records your IP address and browser with each form, which helps block spam.

Signing your agreement.

When you sign your client agreement online, we save what you fill in: your contact details and pickup address, an emergency contact, your vet, how Maxi gets in at pickup (a key, lockbox or door code, if you give one), each dog's details and health information, and your photo choice. To show it was really you, we also save your typed name, the date and time, your IP address, your browser, and a fingerprint of the exact text you agreed to. The signing page has no analytics, and your private link never reaches our servers' logs.

What we use it for.

Only to look after your dog and run Fetch Bus: answering your questions, setting up your call with Maxi, your agreement, emails and texts about your booking, and your dog's rides.

Where it's kept.

With our website host, Netlify, which stores the forms, signed agreements and Maxi's private notes about your booking. Form alerts also arrive in Maxi's email, and our emails go out through Resend. Each of these services keeps data under its own privacy rules. Only Maxi (and Eli, who runs the website) can see your details, on a private, password-protected page.

Private field-trip galleries use Cloudflare to store and prepare photos and videos. Every Fetch Bus parent with active gallery access can view all available trip galleries. Maxi manages each parent's name, optional dog name and unique password; we store a password verifier, not a readable password. Original downloads preserve the file Maxi uploaded, including any metadata it contains.

How long we keep it.

Anything sent through the site's forms is deleted automatically 12 months after it's sent, and Maxi deletes the email alerts about it on the same schedule. If your dog rides with us, we keep your details while your dog rides, and delete them 12 months after you stop. A key, lockbox or door code is deleted as soon as you stop riding. Signed agreements are kept for 3 years after your last ride (or 3 years after signing, if your dog never rides), in case we ever need to show what was agreed, then deleted automatically.

Trip galleries become unavailable at midnight New York time when the trip date is 30 days old, and their hosted photos, videos and download copies are permanently deleted automatically. Each gallery shows its last viewing day. A copy you save to your own device remains yours after the hosted gallery is deleted.

We never sell it.

Your details aren't sold, rented or traded. Ever.

Cookies, analytics and other services.

Private gallery pages do not run marketing analytics. They use an essential sign-in cookie, lasting up to 30 days if you choose to stay signed in. Media requests reach Cloudflare so it can deliver the files. Maxi's browser stores upload references to help recover interrupted uploads; it does not store parent passwords there.

On fetchbus.com we use Google Analytics to count visits and see which pages people use. It sets cookies and doesn't tell us who you are. It also notes how far someone got in the reservation form (for example, finished, or needs a chat with Maxi), but never your name or your answers. The site also keeps its own simple count of visits, without cookies and without anything that identifies you: the page, where the visit came from (Instagram, Google, a QR code and so on), the hour, and whether you're on a phone or a computer. Your browser keeps a few small notes for the visit only, like whether you've seen the intro. The FOX 5 video plays from YouTube, in privacy-enhanced mode, only when you press play; YouTube may then set its own cookies. Parts of the site's code load from jsDelivr, the photos of our latest Instagram posts load from Instagram, and our emails load their fonts from Google, so those services see your IP address.

Delete it anytime.

Email hello@fetchbus.com and we'll delete your details, including anything you sent through the forms. If you've signed an agreement, we'll keep only the signed copy for the time above, and nothing else.