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Client agreement

The agreement, from start to finish.

Read the summary first, followed by the complete agreement every client signs.

The short version

Seven terms to know.

This section is a summary. The complete agreement below controls if anything here is different.

Questions? Send us a message.

  1. 01

    Your dog has regular pickup days.

    Choose one or two days a week. Your dog rides on those days with a regular group.

  2. 02

    Weekly plans are paid monthly, up front.

    Your dog's place is held for the month, so payment is due before the month starts.

  3. 03

    Missed field trips carry over.

    If your dog misses a trip, it is added to the next month. If you'll be away, let us know ahead of time and we'll arrange make-up days.

  4. 04

    Getting along with the pack.

    New dogs spend their first few trips on leash while they get comfortable and we see how they fit with the group. Tell us before the first trip if your dog has ever bitten or gone after a dog or person.

  5. 05

    We talk before the first trip.

    We'll ask about your dog's routine and behavior around other dogs, and answer your questions.

  6. 06

    How payment works.

    Weekly plans are paid monthly, up front, online or in person. A single field trip is $70, paid before the trip. To stop, tell us before the next month starts.

  7. 07

    Signed on your phone.

    After our call, we send you a private link. Add your dog's details, read the agreement and sign it on your phone. You keep a copy.

The full agreement

Every word you'll sign.

Your name, your dogs, your plan and your price are filled in on your own copy.

Version 2 · October 11, 2026

1. Who this is between

This agreement is between Fetch Bus ("Fetch Bus", "we", "us"), run by Maxi, and the client ("you"), the owner of the dog(s) named below.

It covers every ride, from your first trip until you or we end it as described below.

2. What Fetch Bus does

We pick your dog up at home, ride out with the pack to a private park, give them about 90 minutes of off-leash play (running, swimming, sniffing, wrestling), wash them off and bring them home.

New riders spend their first few trips on a leash while Maxi gets to know them with the pack. Your dog runs off leash once Maxi is confident they're ready, which is her call.

We go rain, shine or snow. On the rare day that's truly unsafe (extreme heat, ice, a storm), Maxi may cancel or shorten the trip and will tell you directly.

3. Your plan and price

Plan: to be agreed with Maxi. Pickup on the day(s) agreed with Maxi. First ride: as agreed with Maxi.

Price: as agreed with Maxi.

First month: as agreed with Maxi, paid before the first ride.

Weekly plans are paid monthly, up front, before the month starts, online or in person: one payment for that month's adventures. Paying holds your dog's seat for the whole month. If a month isn't paid by its first ride, the seat may go to someone else.

A single adventure is $70 per dog, paid before the ride.

Prices can change. We'll tell you at least 30 days before a new price applies to you.

☐ I agree to the plan, price and payment terms.

4. Missed rides and make-ups

If your dog misses a ride for any reason, including keeping them home on a rainy day, the ride is added to the next month, and Maxi sets up the extra day with you. Paid months aren't refunded; missed rides carry over instead.

Going away? Tell Maxi ahead of time and she'll schedule make-up adventures with you.

If we cancel a ride (unsafe weather, a bus problem, Maxi is sick), you get a make-up ride too.

To stop riding, tell Maxi before the next month starts. You won't be charged for months after that.

5. Health and vaccines

You confirm your dog is in good health and up to date on vaccines, including rabies, distemper/parvo (DHPP) and Bordetella (kennel cough), and that you'll keep them current. Maxi may ask for proof.

Dogs must be spayed or neutered once they are ten months old. Tell Maxi if your dog is younger than ten months and not yet spayed or neutered.

You'll keep your dog on a flea and tick preventative, especially since the park has woods, tall grass and water.

Please keep your dog home if they're sick, injured, contagious, or (for unspayed females) in heat. Those rides carry over like any missed ride.

Tell Maxi about any health condition, medication, allergy or recent surgery, and anything that changes.

☐ My dog is healthy, meets the age-based spay/neuter rule and is up to date on vaccines. I'll tell Maxi about any changes.

6. Getting along with the pack

Every rider has to get along with people and the pack. You've told us honestly whether your dog has ever bitten or gone after a dog or person, and you'll tell Maxi right away if anything like that happens.

If Maxi decides your dog isn't safe or happy with the pack, she may keep them on a leash, move them to a different group, pause their rides or end the service. If she ends it, rides you've paid for and not used are refunded.

You're responsible for any harm your dog causes to people, other dogs or property.

☐ I've answered honestly about my dog's behavior and I'm responsible for what my dog does.

7. Off-leash play: the risks

Off-leash play is the whole point, and it comes with risks that Maxi works hard to keep low but can't remove: scrapes, cuts, sprains, bites or scuffles during play, insect and tick bites, illness passed between dogs, injuries from swimming or rough ground, and running off.

You understand these risks and choose to accept them for your dog. You agree not to hold Fetch Bus or Maxi responsible for injury, illness, loss or death that happens during normal care and play, except where it's caused by our gross negligence or willful misconduct. Nothing here limits any right the law doesn't allow you to give up.

☐ I understand the risks of off-leash play and accept them for my dog.

8. If something happens

If your dog is hurt or sick on a trip, Maxi will try to reach you first, then your emergency contact.

If she can't reach anyone and your dog needs care, you authorize her to take your dog to your vet or the nearest emergency vet and approve the treatment the vet recommends. You'll pay the vet's bills, and you'll repay Fetch Bus for any cost we cover.

☐ I authorize emergency vet care and I'll pay for it.

9. Pickup, drop-off and your home

Have your dog ready at pickup time in a collar or harness with ID tags. If you won't be home, you can give Maxi a key, lockbox or door code. She uses it only to pick up and drop off your dog, keeps it private, and returns or deletes it when you stop riding.

If no one can take your dog back at drop-off and there's no way in, Maxi will keep your dog safe and call you to arrange it.

10. Photos

Maxi posts photos and videos from the trips on Instagram and the Fetch Bus website. Your choice below says whether your dog can be in them. We never post your name, address or anything about your home.

11. The rest

Either of us can end this agreement at any time by telling the other, following the missed-ride and refund terms above.

If we change this agreement, we'll send you the new version to sign. Until you do, this version applies.

This website agreement contains the full agreement between us for Fetch Bus services. If any part cannot be enforced, the rest still applies. New York law applies.

You agree to sign electronically. Typing your name below has the same effect as signing on paper. You'll get a copy to keep.

Version history

  • Version 2 · 2026-10-11 · Added the ten-month spay/neuter requirement and confirmed that this website agreement contains the full service terms.
  • Version 1 · 2026-10-02 · First version.

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